中國(guó)售貨員和顧客會(huì)話的結(jié)構(gòu)分析以及禮貌原則的實(shí)現(xiàn).pdf

1、東北師范大學(xué)碩士學(xué)位論文中國(guó)售貨員和顧客會(huì)話的結(jié)構(gòu)分析以及禮貌原則的實(shí)現(xiàn)姓名：劉立影申請(qǐng)學(xué)位級(jí)別：碩士專業(yè)：外國(guó)語(yǔ)言學(xué)及應(yīng)用語(yǔ)言學(xué)指導(dǎo)教師：張紹杰20050601AbstractSpokendiscourseanalysishasbecomethecurrentn它ndinpmgmaticsSpokendiscourseanalysishascoveredvarioustopicsThisthesistakesconversations

2、betweencustomersandshopassistantsasitssubjectwithtIleaimofworkingoutastructureandlinguisticcharacteristicsoftheconversationsbyanalyzingmaterialscollectedfromnaturallyoccurringevents111estudystartsfromanalyzingmaterialsob

3、tainedfrombuyingandsellingcontextsn鹼thesisfirstmakesabriefintroductionofSinclairCoulthard’Smodelofconveriationsbetweenteachersandpupils砒class。whicharecomposedoffiveranks，lesson，transaction，exchange，moveandact11塢lessoniSt

4、hehighestrankandtheactisthelowestrankSinclairandCoulthard’SmethodsareemployedinconversationsbetweenChinesecustomersandshopassistantsItturnsoutthatconversationsbetweencustomersandsh印assistantsaretightlystructuredandareals

5、omadeupoffiveranks：interaction，transaction，exchange，movemadactPoliteness，asauniversalhumanproperty，playsakeyroleinconversationsbetweencustomersandshopassistantsBothcustomersandshopassistantsneedtopayattentiontoeachother’

6、SfacewantsCustomers’positivefaceandnegativefacearenotinvariableduring蛆interactionthereforeshopassistantshavetobeawareofthechangesOtherwise，customers’facesmightbethreatenedanddealingscannotcontinueToguaranteethesmoothongo

7、ingofdealings，shopassistantswilladoptvariouspolitenessstrategiestoprotectcustomers’facesMeanwhile。customershavetodosomefacethreateningactssuchasrefusalsandrequestsneywillstrategicallyperformthesespeechactsandmitigateface

8、threateningforcesThispaperconsistsofsixchaptersChapteroneistheintroduction，givingthemotivationofchoosingconversationsbetweencustomersandshopassistantsasthetopicandtheproblemstobesolvedChaptertwoprovidesanoverviewoftheori

9、esondiscourseanalysisChapterthreeismethodology，introducingdatacollectionofallthematerialsChapterfourfirstintroducesSinclairandCoulthard’Smodelofdiscoursebetweenteachersandpupilsatclass，andthendiscussesthestructureofeenve

10、rsationsbetweenChinesecustomersandshopassistantsChapterfiveintroducespolitenessprinciplesandwitnessesthediscussionofcustomersandshopassistants’facewantsAndthenlanguagefeaturesoftheconversationsundertheimpactofpolitenessp